Terms of service

Terms & Conditions

Overview

This website is operated by Fitness Upgrade. Throughout the site, the terms “we”, “us” and “our” refer to Fitness Upgrade. By accessing our website and/or purchasing products from us, you agree to be bound by the following Terms & Conditions.

These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian
  • The information you provide is accurate and complete
  • You will not use our products or website for unlawful purposes

We reserve the right to update, change or replace any part of these Terms at any time without prior notice.

2. Products & Services

Fitness Upgrade sells fitness, recovery and performance-related products.

We make every effort to display products, colours and descriptions accurately. However:

  • Colours may vary slightly depending on device screens
  • Product images are for illustration purposes
  • Packaging or branding may occasionally differ from displayed images

We reserve the right to:

  • Limit product quantities
  • Discontinue products at any time
  • Change pricing without notice

3. Pricing & Payments

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Payments are securely processed through approved payment providers including Shopify Payments, PayPal or other supported checkout methods.

We reserve the right to cancel any order if:

  • Fraudulent activity is suspected
  • Incorrect pricing has occurred
  • Payment cannot be verified

4. Shipping & Delivery

Delivery times provided are estimates only and may vary depending on:

  • Supplier processing times
  • Courier delays
  • Customs or international shipping delays

Fitness Upgrade is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Incorrect delivery information supplied by customers

Customers are responsible for ensuring shipping details are entered correctly at checkout.

5. Returns & Refunds

We accept returns within 5 days of delivery.

To request a return, customers must contact:

fitnessupgrade@outlook.com

Return conditions:

  • Customers are responsible for return shipping costs
  • No restocking fees are charged
  • Final sale items cannot be returned
  • Returned products must be unused and in original condition where possible

Refunds are processed after returned items have been received and inspected.

Please review our full Return Policy for additional information.

6. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has entered fulfilment or shipping stages, cancellation requests may no longer be possible.

To request a cancellation, contact:
fitnessupgrade@outlook.com

7. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Designs
  • Marketing materials

is the property of Fitness Upgrade and may not be copied, reproduced or distributed without written permission.

8. User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Attempt to hack, damage or disrupt the website
  • Upload malicious software or harmful code
  • Misuse discount systems or promotions
  • Submit false information or fraudulent orders

We reserve the right to terminate access to users who violate these conditions.

9. Product Use & Liability

Fitness Upgrade products are intended for general fitness, recovery and wellness purposes only.

Customers should:

  • Use products safely and responsibly
  • Follow any included instructions
  • Consult a medical professional before beginning new exercise or recovery routines if necessary

Fitness Upgrade is not responsible for:

  • Injuries caused by misuse
  • Improper use of products
  • Failure to follow safety guidance

Use of all products is at the customer’s own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Fitness Upgrade shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Lost profits
  • Delivery delays
  • Third-party service failures

Our total liability relating to any order shall not exceed the amount paid for the product purchased.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

We take reasonable measures to protect customer information but cannot guarantee complete security of online transmissions.

12. Third-Party Services

Our website may contain links or integrations with third-party services including:

  • Payment providers
  • Shipping providers
  • Shopify applications
  • Analytics tools

We are not responsible for third-party content, policies or practices.

13. Accuracy of Information

We attempt to ensure all website information is accurate and up to date. However, occasional errors may occur relating to:

  • Product descriptions
  • Pricing
  • Availability
  • Shipping times

We reserve the right to correct errors without prior notice.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of the United Kingdom.

15. Contact Information

For all enquiries relating to:

  • Orders
  • Returns
  • Refunds
  • Support
  • Legal matters

please contact:

Fitness Upgrade
📧 fitnessupgrade@outlook.com