Shipping policy

Shipping Policy

Overview

Fitness Upgrade ships worldwide and aims to provide reliable delivery for all customers. Shipping costs and delivery times may vary depending on the product ordered, destination and supplier fulfilment times.

By placing an order with Fitness Upgrade, you agree to the shipping terms outlined below.

Shipping Locations

We currently ship to customers worldwide.

Delivery availability may vary depending on:

Local courier restrictions
Customs regulations
Supplier shipping availability

If we are unable to deliver to your location, we will contact you as soon as possible.

Shipping Costs

Shipping costs vary depending on:

Product size and weight
Destination country
Supplier shipping rates

Many of our products include free shipping, while some items may require an additional shipping fee calculated at checkout.

Final shipping costs will always be displayed before payment is completed.

Processing Times

Orders are typically processed within 2 business days.

Processing times may vary depending on:

Product demand
Supplier stock levels
Public holidays
Peak seasonal periods

Orders are not shipped or delivered on weekends or public holidays unless stated otherwise.

Delivery Times

Delivery times vary depending on the product and destination.

As many of our products are sourced from different suppliers and fulfilment locations, shipping times are not always consistent.

Estimated delivery times may range from:

United Kingdom: 5–15 business days
International Orders: 7–25 business days

Please note these are estimates only and are not guaranteed delivery dates.

Tracking Information

Tracking information will be provided where available.

Some shipments may:

Arrive in separate packages
Have separate tracking numbers
Update tracking information after dispatch delays

If tracking is included with your order, details will be sent once the item has been dispatched.

Customs, Duties & Taxes

International customers may be responsible for:

Import duties
Customs fees
Local taxes

These charges are determined by local customs authorities and are the responsibility of the customer.

Fitness Upgrade is not responsible for customs delays or additional import charges.

Delayed or Lost Orders

Delivery delays can occasionally occur due to:

Courier issues
Customs processing
Weather disruptions
High shipping demand

If your order appears delayed or lost, please contact:

📧 fitnessupgrade@outlook.com

We will work with the courier and supplier to assist where possible.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Fitness Upgrade is not responsible for:

Failed deliveries caused by incorrect addresses
Orders sent to incorrectly entered addresses
Delays caused by missing delivery information

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damage
Description of the issue

Send all shipping-related support requests to: